Services

Welcome to our pack!  Here are a few requirements to familiarize yourself with before your pet’s visit.

• 1. A customer profile must be created prior to booking all services. To create a customer profile, visit the Customer Portal tab.
  2. All vaccinations must be updated in our system prior to booking. Customers may do so by uploading records to their customer portal, emailing a copy of records to their desired location’s email address, or presenting a physical copy to our front desk staff.
  3. We require the following vaccinations for all services (Make sure shots have been issued 1 week before the visit to ensure proper protection for your pet): Dogs: Bordetella, Distemper/Parvo, Rabies, Leptospirosis (Required in St. George. Highly recommended in Sandy and South Jordan), and K9 Influenza (Highly recommended).  Cats: Rabies, FeLV and FVRCP.
  4. All pets must be at least four months old and have all required vaccinations.
  5. All dogs over the age of 7 months must be spayed or neutered to be eligible for daycare services at all Dogtown locations. All dogs over the age of 7 months must be spayed or neutered to be eligible for boarding services at our Sandy and St. George locations. If you are interested in boarding services for a pet that is not spayed or neutered and is above this age threshold, please contact our South Jordan location.
  6. All dogs are required to pass our two-hour temperament test prior to participating in boarding and daycare services. Temperament Tests are free of charge. All Temperament Tests must be scheduled with the front desk, as they are not available for online booking.
  7. Reservations are required for all services (Grooming, Training, Boarding and Daycare). In the interest of upholding Dogtown’s mission, “To provide a safe and loving environment for your pets and our staff,” we cannot exceed our maximum capacity levels.
  8. Online booking is only permitted for boarding and daycare services. All grooming and training services must be booked through our front desk.
  9. A 50% deposit is required for all boarding and grooming reservations in order to secure your pet’s spot. Deposits are deducted from the final price at the conclusion of your pet’s reservation. Deposits are fully refundable until 72 hours prior to the reservation’s start time. Reservations cancelled within this 72-hour window will result in the forfeiture of the deposit.
  10. Boarding rates are calculated in 24 hour periods, beginning at drop off. If pick up occurs after this 24-hour window on your pet’s departure day, a $20 discounted daycare fee will be added to the final invoice.